IN & OUT Interview: A closer look to the Assistant role

Interviewee:

Elisabeth Porcel
Directora Comercial
In Out Travel & Events Spain

Phone : +34 93 303 78 09 / +34 619 285 377
elisabeth.porcel@inout-travel.com
http://www.inout-travel.com
MADRID | BARCELONA | LISBOA

What motivated IN OUT to join IMA Spain as a Business Partner?

At the moment we knew about IMA, we realized that it was an association formed by great professionals full of enthusiasm, in fact, that feeling made us fall in love with it. That was why we wanted to become part of IMA Family.

Give us a brief insights of how your company may benefit the Assistants.

Our purpose is become a value partner for you. We would like to put at your disposal our 22 years of knowledge and experience about traveling and events. And also, our team which is made up of the best business travel counselors and events and meeting planners. We are a 24/7 company with our own emergency department.

What is the view of IN OUT of the Assistant role today?

Assistants are a necessary part of our family of clients, in terms of collaboration their role is essential for the personalization of our work. We are a type of agency that personalizes all services in the fastest and most effective way, and for this it is essential to have a group of assistants because of the role that they play within their companies.

Based on your own experience, would you agree that the Assistant role is an asset for your company or, on the contrary, have the new technologies vanished the Assistant added value?

We are a technologic leading company, and that has always allowed us to get the tools to provide a good, quickly and efficient service. However, we have always known that we need the roles of each person of our team to be able to achieve that success. Therefore we wanted to transmit you the funamental importance of the Assistant role within a company. Technology should not replace but complement the work, especially, when we work with people.